Automotive
A car is a big investment – in the vehicle itself and the maintenance that follows. A great customer experience can turn a one-time purchase into long-term revenue.
Financial Services
Financial decisions are personal – and experiences built on trust and understanding are critical. Learn what your audience wants and where you can focus to meet their changing needs.
Healthcare
Patient experiences are often emotional, and how you show up matters. Discover what your customers need to feel cared for.
Tech & Telecom
Tech and telecom serve both B2B and B2C buyers; and while their sales cycles differ, their expectations are similarly high. Learn which CX elements will make a difference.
Media & Entertainment
Consumers are already excited to buy what you sell. Learn how to make the entire experience even more engaging and valuable by using the right technology and strategies.
Nonprofit
Donors want to feel connected to the causes they support. See what will make their experiences better and strengthen their affinity for your organization.
Retail & CPG
Whether they’re shopping for basics or luxuries, your customers expect smooth engagement at every touchpoint. Understand what they’re looking for pre- and post-purchase to create valuable experiences.
Travel & Hospitality
Travel is an investment, and one poor experience can sour an entire relationship. Learn how to delight customers at every stage, from booking to post-trip, and keep them coming back for more.
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2,100
The number of consumers we surveyed as part of our research -
820
The number of business leaders we surveyed as part of our research -
18
The number of countries represented in the survey data -
8
The number of different industries represented in the survey data
