Why it matters:
The reports, conducted by market research company PAC (Pierre Audoin Consultants), recognise Merkle as an industry innovator driving change for customers across a range of different sectors, facilitated by cutting-edge CX solutions Salesforce.
Salesforce’s partner ecosystem has never been more important to its future growth prospects, and more importantly, its ability to meet the changing needs of its clients. More than 70% of Salesforce’s customer engagements already involve a partner, and this rises to a much level when clients are looking to harness the vendor’s technology stack to drive essential transformation programmes. As a result, the best-performing ecosystem partners are the ones with a proven ability to help organizations to drive positive, lasting business outcomes, and help them tackle the fundamental challenges facing their industry sectors.
- Merkle has close to 20 years-experience as a Salesforce partner (it now has Summit Partner status), with more than 2,000 implementations under its belt.
- It ranks as Salesforce’s largest global agency partners and has won multiple awards from Salesforce in recent years at both a local market and international level. It is the only three-time Marketing Cloud Partner of the Year and winner of five overall Partner of the Year awards
- In contrast to other companies from an agency background, Merkle has built deep industry domain capabilities within its Salesforce practice spanning multiple industry sectors.
Download the industry-specific reports
Merkle has been recognised as ‘Best in Class’ in four key industries: Retail, Manufacturing, Financial Services and Communications & Media