Merkle & Qualtrics

Merkle is a Qualtrics Global Platinum Strategic Partner, helping organizations bridge experience gaps, create meaningful experiences and measure impact.

  • 9+

    years of partnership
  • 5,000+

    successful XM implementations
  • 250+

    XM-certified professionals
  • 4.84

    2023 CSAT Score

How we can help you


  • XM Strategy and Roadmap: Developing programs with client outcomes in mind.
  • End-to-End Journey: Advising on the end-to-end journey through tools to visualize, understand, and act
  • Culture and Advocacy: Applying purpose-driven outcomes to foster cultural engagement
  • Survey review and design
  • Dashboard guidance
  • Insights reporting
  • CX/EX/XM program review and Maturity assessment
  • Add-hoc advanced analyses

We empower clients and teams to accelerate their XM journey through training and a broad set of solutions. Our services include:

  • Platform configuration
  • Survey setup
  • Contact management
  • Building dashboards
  • Platform integrations​.

With seamless integration with XM Platforms, we help develop custom software integrations and solutions, assisting clients with:

  • Evaluation Report: Investigating existing landscape to understand critical areas
  • Qualtrics Engineering Blueprint: Showcasing relevant use cases and extrapolating
    ecosystem to meet future requirement
  • Wireframes and UI / UX Design Framework

We collaborate across all service areas to design, deliver, and execute solutions that tackle client challenges during program changes and expansion efforts to support achieving program-specific ROI as well as driving overall business performance​. We have curated packages that cater to our client’s specific needs.

WHAT WE CAN DO FOR YOU

Let's talk.

Our team has the depth of expertise to take on any challenge — and we’re always ready to help. So reach out. We can’t wait to hear from you.