CAPABILITY

Consulting & Business Operations

The customer is the most important asset in any organization. So why are businesses often disconnected from customer experience? To excel, brands must commit to the journey of transformation.

Consulting & Business Operations

We help brands use technology to transform customer experiences across every touchpoint.

Our consulting services are designed to help you take command of your customer experiences through technology as the key driver of change. We help brands identify opportunities for product and service innovation, develop monetization and growth strategies, and fuel agility and organizational change – all to meet and exceed rapidly shifting customer expectations.

  • $5B+

    in revenue from new services and digital products

  • 2,500+

    strategists and digital business operators

  • $300M+

    in cost optimized with AI and operating model transformation services

  • $500M+

    in value unlocked through outcomes-driven technology optimization

Our areas of expertise

Transformation Advisory & Management

If you're ready to reimagine your business, consider us your partners in dreaming, planning, and executing – all to fuel greater success.

Commerce Growth & Operations

Grow and evolve your digital business with unmatched capabilities across strategy, innovation, analytics, design, and engineering services.

Industry Business Strategy

Your unique industry requires nuance and deep expertise. We have that experience and are ready to put it to work for you.

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Leader
Digital Interactive Experience Services

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Leader and Star Performer
Marketing Services

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Excellence in AI Strategy Consulting
Minsky Awards

Danish Digital Award logo

Gold Medals
Digital Transformation; Commerce

Success stories

More on this topic

CX Imperatives

What is the blueprint for great CX?

Merkle conducted a global survey of 2,100 consumers and 820 business leaders to learn about their attitudes, expectations, and activation of customer experiences. Our respondents spanned 18 countries and 8 industries.

 

View our two reports today to get an in-depth look at the CX landscape and to learn how you can elevate your own CX strategy today.

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