Experience & Product Design Services and Consulting

CAPABILITY

Experience and Product Design

Great experiences have the power to shift competitive markets and reshape industries. Individually tailored experiences strengthen brand love, build preference, and turn customers into lifelong fans.

Craft meaningful, human-centered experiences.

Brands need actionable identity data, differentiated digital service design, and nimble content and marketing ecosystems to keep pace with the marketplace. Great news – we've got you covered. Our 800+ design professionals design products and services used by millions worldwide, and we spend every day dreaming of what’s next to move brands forward.

$5B

in revenue for clients from new services and digital products
1,000+

global experience and product design professionals
30+

Global innovation and creativity awards from the likes of Webby, AVA, and MUSE

Our areas of expertise

Experience Ecosystem & Content Strategy

Deliver personalized experiences across all touchpoints, online and off, thanks to our deep research and proprietary benchmarks.

Service Design & Product Innovation

Identify and launch new services, products, and business models with our rapid innovation, design thinking, and prototyping.

Experience, Interface, & Content Design

Chart a path forward with roadmaps and content for global web, app, voice, XR, and ambient experiences – all with research at the core.

Physical & Emerging Experiences

Use emerging experiences to deliver real value and foster innovation, testing, and learning to reach users anywhere.

Leader
Experience Design MarketScape

Download Report

People’s Voice Award Winner
Apps, dApps and Software, Creative Production

Cannes Lion
Creative Commerce

Success stories

Our partnerships power your CX transformation

We partner with some of the world’s leading technologies to create more powerful experience and commerce solutions.

The only global Figma service partner

Global platinum partner

Unreal engine for business

Android enterprise partner

Roblox global partner

What is the blueprint for great CX?

Merkle conducted a global survey of 2,100 consumers and 820 business leaders to learn about their attitudes, expectations, and activation of customer experiences. Our respondents spanned 18 countries and 8 industries.

View our two reports today to get an in-depth look at the CX landscape and to learn how you can elevate your own CX strategy today.

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