CX Imperatives Webinar

Original Presentation Date: June 20, 2023

In this webinar, we will discuss: 

  • Solutions to closing this experience gap - Learn how you can deliver the total customer experience and build lasting relationships that will help prepare your business for weathering the uncertainties of the future.  

  • We’ll also explore how to combat headwinds like residual pandemic effects, economic uncertainty, and privacy regulations, which are all raising the stakes on decision-making and investments. 

Detailed Overview

To meet the expectations of today’s consumers, you need to start asking the big questions. How do you want your customers to feel? How can you make their lives better? And how can you grow your interactions into relationships?  

While the pandemic has transformed the way business delivers on the increasing needs of customers, there remains a real and persistent gap between the experiences that brands believe they are delivering, and the experiences that consumers get. 

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2023 CX IMPERATIVES

Scaling-Up: Designing Tomorrow’s Experiences Today

Meeting customer expectations today means asking the big questions. How do you want your customers to feel? How can you make their lives better? And how can interactions grow into relationships? The 2023 Customer Experience Imperatives helps you navigate the entire landscape whether it your organization, your existing technology and data assets, or how to think about commerce.