Building Meaningful Customer Relationships Through Digital Experiences Part 4: Orchestration

Original Presentation Date Jul 21, 2021


Key Takeaways

This webinar will discuss:

  • Adapting your organization and operating models
  • Developing integrated and robust capabilities
  • Creating a customer transformation culture

Detailed Overview

To foster a meaningful customer relationship, the right orchestration platforms are a necessity. However, all the data and technology investments in the world won’t build meaningful customer relationships if your teams are not set up to enable high-speed and high-volume experiences. Financial services organizations need to reassess old world organizational structures to ensure their teams can successfully navigate and deliver through touchpoints across both sales and marketing.

Our presenters

Aaron Tellier

EVP & GM, Insurance & Wealth Management, Merkle

Jennifer DeGiovanni

Senior Director, Client Strategy, Merkle

Peter Rogers

Head of Technology, Americas, Merkle

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